It's heartening to hear that you found the property's setting and surroundings beautiful, and our responsive management and friendly staff are grateful for your recognition. Hello, I appreciate your feedback about your recent stay at the Equinox. This is a huge property that was obviously hit hard by the pandemic and is still struggling to recover.but it seems if they focused on repairing and booking fewer rooms and could stabilize their staff it might help them rise back up to the reputation and standards that come with a luxury resort. Final thoughts: we were moved to a different room, we were provided drink coupons when relocated, and received a discount upon departure. The bad: the rooms are dated and not clean - we arrived to our first room to find a dried lime on the floor, towel rack ripped off the wall, and AC not working staff couldn't give us directions to our room which required navigating various hallways and climbing a set of stairs the room we stayed in had no hot water, a make up towel that shed black lint when used, and the lighted mirror did not work at the bar, seats were worn and the bar full of fruit flies. The good: the property is on beautiful grounds with close by well-marked walking trails on a lovely preserve the management is responsive, the staff friendly. Grand and stately, the Equinox gives a beautiful first impression.
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